Troubleshooting
Resolve common Client Calm setup, role, menu, and notification issues.
Client still sees a menu item
First confirm the user has the expected role and that you are not logged in as an administrator.
- ✓ Check Users in WordPress to confirm the role.
- ✓ Clear any admin or object cache.
- ✓ Review whether a plugin added a new menu after your last export.
A client cannot access a needed screen
Re-enable the menu item or role permission needed for the task, then retest with the client role.
- ✓ Identify the exact URL or task the client needs.
- ✓ Adjust Menu Manager settings conservatively.
- ✓ Document exceptions for future handoffs.
Possible plugin conflict
If behavior changes after installing another admin customization, security, or performance plugin, test with that plugin disabled on staging.
- ✓ Use staging when possible.
- ✓ Note the plugin name, version, and affected role.
- ✓ Send support a screenshot and steps to reproduce.
Need a hand?
If this guide does not answer your question, send us the site context and a screenshot of the Client Calm settings screen.
Contact Support